When will my order be shipped? When will it arrive?
If payment for your order is received Monday through noon Pacific Friday, your order will be shipped out within 48 hours. If your order was placed after noon Friday, Saturday, Sunday, or major Canadian holiday, your order will be shipped by the following Tuesday.
All domestic packages usually take 3-7 days.
What’s the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your Canada Post Corportion tracking information.
What’s your return policy?
YOCAN CANADA will happily replace any part on a unit verified defective within 14 days of purchase. You need to be able to prove you purchased your product from YOCAN CANADA. Used coils, pushed-in USB ports are not covered under warranty.
All defective parts need be returned with customer proof of purchase. Only the defective parts will be replaced.
How do I change or cancel an order?
You need to contact us immediately to cancel your order. Please note, if your order is in “processing” status, it is too late to cancel the order.
What type of payment options are there?
We accept payment through interac e-transfer. If you use online banking with a Canadian bank/credit union, then sending an interac e-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + interac e-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution. For information on sending an e-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
What are your shipping fees?
We ship via Canada Post. Shipping fees are based on your physical address location, and the type of Canada Post service you choose. The Canada Post app calculates the cost to ship from Vancouver, BC to your address.
Do you ship internationally?
Not at this time.